Neuschwanstein Castle ModelCars Building Block Toys | 7438PCS

At OrboX, we are committed to delivering your orders swiftly and securely. Here’s everything you need to know about our shipping process.

1. Processing Time

• All orders are processed within 1-2 business days (excluding weekends and holidays) after receiving your order confirmation email.
• You’ll receive another notification when your order has shipped.

2. Shipping Rates & Delivery Times

• Free shipping (U.S.): 3-7 business days Free for orders over $70; otherwise, a flat rate applies.
• Standard Shipping (U.S.): 3-5business days Available at an additional cost, calculated at checkout.
• Express Shipping (U.S.): 2-5 business days Available at an additional cost, calculated at checkout.
• International Shipping: Delivery times vary by location and typically range from 7-21 business days. Additional fees may apply for international destinations.

3. Order Tracking

• Once shipped, you will receive an email with a tracking link to monitor your order’s journey. You can also track your order through the "Order Status" page on our website.

4. Shipping Restrictions

• We currently ship to the U.S. and select international countries. If we cannot ship to your location, you will be notified during checkout.
• Shipping to P.O. Boxes, APO/FPO addresses, and remote areas may incur additional time and fees.

5. Lost or Damaged Packages

• If your order arrives damaged or doesn’t arrive within the estimated delivery time, please contact us at [email protected]. We’ll work with you to resolve the issue, whether through a replacement or refund.

6. Additional Information

• Customs, duties, and import taxes are the responsibility of the customer and are not included in the item price or shipping cost for international orders.
• Delivery times are estimated and may be affected by external factors such as customs delays and weather.

If you have further questions about our shipping policy, feel free to reach out to our support team. Thank you for choosing OrboX!