🧩 Frequently Asked Questions — Model Car Building Kits

Here you’ll find answers to the most common questions about our model car building kits, shipping policies, and support. If you need further assistance, our team is always here to help.

1. Do you offer any discounts or bundles?

Yes! We regularly run exclusive promotions and bundle deals. The best way to stay updated is to subscribe to our newsletter or follow us on social media.
Bonus: All our prices are 100% tax-free — no sales tax, no VAT, and no hidden charges at checkout!

2. How can I track my order?

As soon as your order ships, you’ll receive an email with a tracking link. You can use that to monitor the status of your package and its estimated delivery time.

3. How long does shipping take?

Shipping time depends on your location:

  • 📦 USA: 5–10 business days

  • 📦 Canada: 7–11 business days

  • 📦 UK & Europe: 7–12 business days

  • 📦 Australia & New Zealand: 8–14 business days

  • 📦 Asia (e.g., Japan, Singapore, South Korea): 7–12 business days

  • 📦 Middle East: 10–15 business days

  • 📦 South America: 12–20 business days

  • 📦 Africa: 15–25 business days

Expedited shipping options are available for select regions at checkout.

4. Do you ship internationally?

Yes, we ship to many countries worldwide. No matter where you are, you’ll enjoy tax-free prices with no hidden fees at checkout.

5. Do you charge any taxes or duties?

Nope! We do not charge sales tax, VAT, or import duties. The price you see is the final price — what you see is what you pay.

6. Can I cancel or change my order?

Orders can be modified or canceled within 24 hours of purchase. Please contact our support team as soon as possible with your order number.

7. What if I received a damaged or incorrect kit?

If something’s wrong with your order, let us know immediately. We’ll send a replacement free of charge.

8. What is your return policy?

We accept returns of unused and unopened kits within 30 days of purchase. For full details, please refer to our Return & Refund Policy.

9. How can I contact customer support?

Reach out to us anytime at support@orbox.shop. Our support team usually replies within 24 hours.

10. Are the model kits suitable for all ages?

Most kits are recommended for ages 8 and up. Check each product description for age suggestions and difficulty level.

11. Do your kits require glue or tools?

Many of our kits use snap-fit design, meaning no glue or tools are needed. However, some advanced models may require additional accessories. Please refer to the individual product page.

🛠 Still have a question?
Email us at support@orbox.shop — we’re happy to help!