🧩 Frequently Asked Questions — Model Car Building Kits
Do you offer any discounts or bundles?
Yes! We often run special promotions and bundle offers. Sign up for our newsletter or follow us on social media to stay in the loop.
How can I track my order?
Once your order is shipped, you’ll receive an email with a tracking link. Click on it to view your order’s status and estimated delivery date.
How long does shipping take?
Shipping time depends on your location:
📦 USA: 5–7 business days
📦 Canada: 7–10 business days
📦 UK & Europe: 7–12 business days
📦 Australia & New Zealand: 8–14 business days
📦 Asia (e.g., Japan, Singapore, South Korea): 7–12 business days
📦 Middle East: 10–15 business days
📦 South America: 12–20 business days
📦 Africa: 15–25 business days
Expedited shipping options are available at checkout for select regions.
Do you ship internationally?
Yes, we ship to many countries around the world! Please note that additional customs fees or taxes may apply based on your country’s regulations.
Can I cancel or change my order?
Orders can be canceled or modified within 24 hours of placement. Please contact our support team with your order number as soon as possible.
What if I received a damaged or incorrect kit?
If your kit arrives damaged or if you received the wrong item, contact us immediately. We’ll send a replacement at no extra cost.
What is your return policy?
We accept returns of unused, unopened kits within 30 days of purchase. For more details, please refer to our Return & Refund Policy.
How can I contact customer support?
You can reach our friendly support team at [email protected]. We typically respond within 24 hours.
Are the model kits suitable for all ages?
Most of our kits are recommended for ages 8 and up. Please refer to the product description for specific age guidelines and difficulty levels.
Do your kits require glue or tools?
Many of our kits are snap-fit and require no glue or tools, but some advanced models may need additional tools or adhesives. Check the product page for details.